Saturday, October 9, 2010

For Those Who Recovered My Data, I Salute You!

So, my last post was a very long lament about my beloved music, photos, and such being held hostage by a bitter old hard drive that knew I was getting ready to put it out to pasture.

Late last week (after some gnashing of teeth, but a surprisingly miniscule amount of wailing) I got in touch with a couple of companies to see just how many limbs I was going to have to hand over to get my data unearthed and accessible again. After an earlier conversation, I was afraid it would be at least one each of an arm, a leg, and perhaps an unmentionable. I wasn't exactly looking forward to these phone call to DriveSavers and Ontrack Data Recovery to get prices.

DriveSavers, as you may know, is the grand-daddy of the data recovery industry. They also charge commensurate with their reputation and experience. I'd used them before, but I had a company budget behind me to foot the bill. While I hadn't heard of Ontrack, they had come highly recommended, and I really had to scour the internet to find even a mildly discouraging word about them (and even that was essentially about speed on an incredibly complex job, rather than effectiveness). The fact that their price was half as much as what DriveSavers was quoting sure didn't hurt.

Besides, if they were good enough to recover data from the Shuttle Columbia as well as this campfire mishap, then surely they could take care of my problem with, er, well, no problem, right?

I got back in touch with Traci, the rep I'd gotten my price quote from. She, by the way, was as helpful and courteous as could be throughout the entire procedure. I arranged to have my drive sent to Ontrack on Monday afternoon (thanks again to the crew at the MacMedics DC area office, specifically Mike and Charles). Once it arrived on Tuesday, I got an email containing a link to their online tracking system that allowed me to keep an eye on the progress of my drive as it went through their recovery process, which was a nice touch. After just one day, they were working on it in the clean room.

First thing Thursday morning, I received an email informing me that the drive was ready for recovery, along with a complete list of the files from the drive indicating that all but two (out of about 30,000, give or take 1,000) were 100% recoverable. Needless to say, I was a happy camper. Finding out that the final pricing came in at even less than I had prepared myself for had me just this short of giddy.

The fact that I wound up having this little parcel of happiness show up this morning was really more than I could have hoped for. Sure, maybe I didn't have the most miraculous data recovery situation ever known, but everything had been recovered and sent back to me in a matter of five business days at a relatively affordable price.

And now, my new buddy, as seen at the top of the post, is busy transferring all of the recovered data to the drive I was planning on backing ol' trusty up to two weeks ago when this all started. At least one thing will be right with the world again soon.

Hopefully, I will never have to make a data recovery company choice ever again, but if I do, I'll be sure to give Ontrack a call.

1 comment:

  1. Weew, good thing you were able to recover your files! That could have spelled a lot of trouble for you! The company you chose was clearly dedicated to fixing your problem. How are your files now?

    [Ruby Badcoe]